Frequently Asked Questions
Location
Where are you located?
General
What are the requirements to participate on a study?
Take our surveys to see if you could qualify for our studies here. Study specific requirements can be found on each study application page. If you have questions or would like to verify information about a study, please reach out to our awesome recruiting team at 833-530-7596 Monday through Friday from 9:00AM-6:00PM CST and they will be happy to assist you.
What do I have to do to participate?
We're excited that you're interested in participating! If you meet the general requirements for a study, you can apply online for your preferred study on our study page (Richardson or Phoenix). Prefer to speak with someone? Call or text our recruiting team at 833-530-7596 (Monday–Friday, 9 AM–6 PM CST), and they’ll be happy to help you find the right study!
How do I know SGS Clinical Studies is not a scam?
SGS is a globally recognized leader in inspection, verification, testing, and certification, known for its commitment to quality and integrity. Founded in 1878, SGS has a long-standing reputation for excellence, and our location has been serving the community since 1987.
You can also learn more about us on our social media platforms:
Compensation
Do I get paid at the first visit?
SGS Clinical Studies, Inc. does not compensate people on the first study visit. If you do not qualify for the study when you come to the clinic for your first visit, we will pay you $30 for your time. You will receive a text and/or email no more than 5 business days after your visit alerting you that you have a payment available. You will have the option to be compensated through direct deposit, push to your debit card, Zelle or paper check.
Do I get paid the full amount if I missed a visit?
Compensation varies by study—some offer payment per visit, while others pay the full amount upon study completion. The exact amount will be detailed in the Informed Consent form, which you’ll review and sign before participating.
I haven't received compensation for the study yet. What should I do?
Compensation for Study Participation
Panelists will be compensated either for completing the study or for completing some visits. Compensation varies between studies, and it will be outlined in the Informed Consent, which you will receive before you participate in the study. You will have the option to be compensated through direct deposit, push to your debit card, Zelle or paper check. You will receive a text and/or email no more than 5 business days after your visit alerting you that you have a payment available. If you haven't received your compensation, please contact your study coordinator. Their name and contact information will be listed on your paperwork.
Compensation for Disqualifying from a Study
If you are disqualified from a study when you come in for your first visit, you will receive a $30. You will have the option to be compensated through direct deposit, push to your debit card, Zelle or paper check. You will receive a text and/or email no more than 5 business days after your visit alerting you that you have a payment available. If you haven't received your compensation, please contact your study coordinator. Their name and contact information will be listed on your paperwork.
If you no longer have your paperwork with your study coordinator's information, please contact us:
- Dallas Research Center: 972-392-1529
- Phoenix Research Center: 480-682-0300
Visit
What happens during my first visit?
Watch this short video for a look at the first study visit. https://youtu.be/tVSS0x3TVvA
How do I cancel or reschedule my study visit?
Cancelling or Rescheduling a First Visit
We understand that plans can change. If you need to reschedule or cancel an appointment, our recruiting team is happy to help! Call 833-530-7596 and press "2" Monday–Friday, 9 AM–6 PM CST.
Cancelling or Rescheduling a Return Visit
If you are already enrolled on a study and cannot make your return appointment, please reach out to your assigned study coordinator. Their contact information is on your study paperwork.
What to bring to the visit?
If it is your first visit please bring a valid photo ID or passport, any products requested by your recruiter, a list of your currently used medications (if applicable), and a great attitude.
If you are enrolled and coming to a return visit, please bring your diary and all test products used on the study.
How long are the visits?
The number of visits and procedures are unique to each study. Your informed consent document goes into detail about the procedures done at each visit and how long the visit will take. You can also call us at 833-530-7596 Monday through Friday from 9:00AM-6:00PM CST and ask.
Why didn’t I qualify for the study I came in for?
Each study has specific requirements set by our clients, and unfortunately, this one wasn’t the right fit. However, eligibility varies by study, so not qualifying for one doesn’t mean you won’t qualify for another. We’re always adding new studies, and we’d love to help you find one that’s a good match!
I came in for my study and the staff told me the study filled. What does that mean?
When a study is full, it means we’ve reached the required number of participants and can no longer accept new enrollments. We understand how frustrating this can be, especially if you've planned around your appointment. As soon as we’re notified, we immediately contact affected panelists.
We always strive to schedule panelists for studies where they have a high chance of enrolling. However, because studies can sometimes fill earlier than expected, our recruiting team discusses this possibility during the screening process to avoid surprises. If this happens, we’ll do our best to find another study that’s a good fit for you. While you're on-site, you can visit our recruiters or speak with a team member in the clinic who can assist you in scheduling a new study.
I was scheduled to come in for a new study but it was cancelled or rescheduled for a different day. Why does this happen?
If your scheduled study was canceled or rescheduled, it’s likely due to a client postponing or canceling the study. These changes can happen for a variety of reasons, and we make sure to notify all affected panelists as soon as we’re informed. We understand how inconvenient this can be and appreciate your flexibility.
Recruiting
Do you have weekend studies?
Yes, on very rare occasions we do have studies on the weekends.
How often do you get new studies?
This depends upon the time of the year and our clients requests for tests. We keep our website updated daily, so please check the list of studies for Phoenix and for Dallas or call us at 833-530-7596.
If I refer someone will I get compensated?
SGS Clinical has a referral program. To receive payment for a referral, the person you refer must be new to SGS and meet our eligibility guidelines. You can find the guidelines for both Phoenix and Dallas here, along with the option to submit your referral.
How long do I have to wait to be on another study?
The required break period between studies depends on the specific study, but most of our studies require a 2–4 week break before you can participate in another. If you have any questions about your break period, please don’t hesitate to contact our recruiting team.
I keep applying for studies but haven't been contacted. What should I do?
Please call us at 833-530-7596 Monday through Friday from 9:00AM-6:00PM CST.
Sometimes we get more people applying than we are able to contact about a study, or when you applied the information provided wasn't correct and we haven't been able to get in touch with you. Please call us. We are happy to hear from you!
Product
What’s in the product? Is it safe?
If the client provides us with a list of the ingredients we would be happy to show them to you upon request. We require our clients to perform safety testing prior to us testing them.
Can we keep the products that we use on a study?
Unfortunately, you must return all products at the time you complete a study.
Procedures
Can I be on multiple studies at once?
You are only allowed to be on 1 study at any given time.